Delivery and Returns

What to do if you would like to return an online purchase:

1. Fill out the returns form below :  

2. Put the item back in the original packaging and send it safely and with the correct postage to Gathershop, Hannie Dankbaarpassage 19, 1053RT, Amsterdam. Alternatively you are most welcome to make returns in person at our store in De Hallen.

You have 14 days from the delivery date to let us know that you would like to return an item. Returned items must be in perfect condition. Please do not remove any tags or packaging. If an item is not in it’s original condition and packaging you will not be eligible for a refund. Sale items are not usually eligible for a refund unless faulty. For clothing and shoes and jewellery, you may try the item on at home but the items must not have been worn outside to be eligible to make a return.

Please note, as a small business we are unable to pay the postage cost for a returned item, unless faulty and we recommend that you use a recorded delivery service as we are not be able to process a return that doesn't reach us safely in the post.

Within 7 working days of receiving your return we will send you an email to confirm your return has been received and refund your refund will processed. Your refund will be credited back via the original method of payment. Please allow up to 7 days for your refund to appear on your bank statement.

For any questions about returns, please email us at info@gathershop.nl

Unfortunately we are not able to process exchanges, we would advise to return an item and submit a new order.

We hope that your item reaches you in perfect condition and that you are very happy with it. If however an item arrives to you and it is faulty, please email us at info@gathershop.nl stating your order number and the nature of the fault, photographs are also helpful if you can provide them. For eligible faulty items will arrange for a refund or exchange.

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible. This is because the items sold on gathershop.nl are handmade and unique, we do not have suppliers that are factories or warehouses but individuals and small studios. (This also means sometimes products they may very slightly from the image shown in pattern or colour)

FLAT SHIPPING RATE €3,95
OVER €75 FREE

- We are a small shop and ship 3 days per week, our shipping days are usually Monday, Wednesday and Friday.

- We ship with Cycloon/DHL and orders usually arrive within 2 working days of being dispatched, you will receive a tracking link to follow your order until it arrives.

Please note : we cannot be responsible for packages not delivered due to incorrect address details. Please check your address in confirmation email and reply to the email with any changes.

FLAT SHIPPING RATE €5,95
OVER €100 FREE

We ship with PostNL and orders usually arrive within 5 working days of being dispatched, you will receive a tracking link to your order.
We are a small shop and ship 3 days per week.

Please note : we cannot be responsible for packages not delivered due to incorrect address details. Please check your address in confirmation email and reply to the email with any changes.

FLAT SHIPPING RATE €9,95 to €14,95 depending on location. The actual shipping rate is calculated at checkout based on your address.

We ship with PostNL and orders usually arrive within 5-10 working days of being dispatched, you will receive a tracking link to your order.
We are a small shop and ship 3 days per week.  

Please note : we cannot be responsible for packages not delivered due to incorrect address details. Please check your address in confirmation email and reply to the email with any changes.

FLAT SHIPPING RATE €24.95

We ship with PostNL - orders can take anything from 1 to 6 weeks to arrive depending on your location, you will receive a tracking link to your order.
We are a small shop and ship 3 days per week.
Please also include a telephone number on international orders, as local couriers may need to contact you.
Overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.

Please note : we cannot be responsible for packages not delivered due to incorrect address details. Please check your address in confirmation email and reply to the email with any changes.

Unfortunately we are not able to sell our products to the UK at the moment. The reason for this is that to be able to sell products under the value of £125 to the UK, the UK government require you to register as a company with HMRC and make a separate tax return to the UK every year, sadly for a small company like ours it is just not worth the extra administration, we very much hope that the UK government come up with an alternative system soon!