Delivery and Returns

Shipping Netherlands

FLAT SHIPPING RATE €2,95
OVER €50 FREE

We ship with DHL and orders usually arrive within 2 working days of being dispatched, you will receive a tracking link to your order.
We are currently shipping on the days that our store is open, Wednesday to Sunday. There can be some delays due to the Corona Virus, we appreciate your patience in this time.  

Please note : we cannot be responsible for packages not delivered due to incorrect address details. Please check your address in confirmation email and reply to the email with any changes.

Shipping Belgium and Germany

FLAT SHIPPING RATE €4,95
OVER €100 FREE

We ship with DHL and orders usually arrive within 5 working days of being dispatched, you will receive a tracking link to your order.
*We are currently shipping on the days that our store is open, Wednesday to Sunday. There can be some delays due to the Corona Virus, we appreciate your patience in this time.  

Please note : we cannot be responsible for packages not delivered due to incorrect address details. Please check your address in confirmation email and reply to the email with any changes.

Shipping Rest of Europe

FLAT SHIPPING RATE €9,95 to €14,95 depending on location. The actual shipping rate is calculated at checkout based on your address.

We ship with either DHL or PostNL and orders usually arrive within 5-10 working days of being dispatched, you will receive a tracking link to your order.
*We are currently shipping on the days that our store is open, Wednesday to Sunday. There can be some delays due to the Corona Virus, we appreciate your patience in this time.  

Please note : we cannot be responsible for packages not delivered due to incorrect address details. Please check your address in confirmation email and reply to the email with any changes.

Shipping world

FLAT SHIPPING RATE €24.95

We ship with either DHL or PostNL - orders can take anything from 1 to 6 weeks to arrive depending on your location, you will receive a tracking link to your order.
We are currently shipping on the days that our store is open, Wednesday to Sunday. There can be some delays due to the Corona Virus, we appreciate your patience in this time.
Please also include a telephone number on International orders, as local couriers may need to contact you.
Overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.

Please note : we cannot be responsible for packages not delivered due to incorrect address details. Please check your address in confirmation email and reply to the email with any changes.


Returns

What to do if you want to return:

1. Email us info@gathershop.nl, with a note of your order number to tell us you would like to make a return.

2. Put the item back in the original packaging and send it safely and with the correct postage to Gathershop, Hannie Dankbaarpassage 19, 1053RT, Amsterdam

You have 14 days from the delivery date to let us know that you would like to return an item. Returned items must be in perfect condition. Please do not remove any tags or packaging. If an item is not in it’s original condition and packaging you will not be eligible for a refund. Sale items are not usually eligible for a refund unless faulty. For clothing and shoes and jewellery, you may try the item on at home but the items must not have been worn outside or for longer than just trying them on to be eligible to make a return.

Please note, we are unable to pay the postage cost for a returned item, unless faulty and we recommend that you use a recorded delivery service as we are not be able to process a return that doesn't reach us safely in the post.

Within 10 working days of receiving your return we will send you an email to confirm your return has been received and refund your refund will processed. Your refund will be credited back via the original method of payment. Please allow up to 7 days for your refund to appear on your bank statement.

For any questions about returns, please email us at info@gathershop.nl

Exchanges

Unfortunately we are not able to process exchanges, we would advise to return an item and submit a new order.

Faulty Items

We hope that your item reaches you in perfect condition and that you are very happy with it. If however an item arrives to you and it is faulty, please email us at info@gathershop.nl stating your order number and the nature of the fault, photographs are also helpful if you can provide them. For eligible faulty items will arrange for a refund or exchange.

Out of stock

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible. This is because the items sold on gathershop.nl are handmade and unique, we do not have suppliers that are factories or warehouses but individuals and small studios. (This also means sometimes products they may very slightly from the image shown in pattern or colour)