Lockdown Returns

We have extended our usual 2 week return time, any items bought after 1st December 2020 may be returned up to 28 days after our shop reopens to give everyone more time. 

Our store is currently closed, we hope to reopen on 10th February. You can of course wait until our store reopens to make a return or an exchange in our shop. 

If you would like to make an online return, you can post your item to : 

Gathershop, Dr Leijdsstraat 83, 2021RG, Haarlem

Please be sure to include : 
- Your order number 
- Your name 
- Your address 
- Your phone number 

Unfortunately we are unable to process exchanges by post, if you would like to make an exchange please return the original item and place a new order for the new item, alternatively you can wait until the shop reopens on 20th January to make an exchange. 

Please note, we are unable to pay the postage cost for a returned item, unless faulty and we recommend that you use a recorded delivery service as we are not be able to process a return that doesn't reach us safely in the post.

Within 14 working days of receiving your return we will send you an email to confirm your return has been received and refund your refund will processed. Your refund will be credited back via the original method of payment. Please allow up to 7 days for your refund to appear on your bank statement.